Okay

Support Policy.

Only verified customers can use this forum.

please go to FAQ's page if You don't know where to find Your purchase code.

Pre sales questions

This forum is only for verified customers that purchased theme. If You have pre sales or any other questions please use contact form on my themeforest profile page http://themeforest.net/user/BillyKid or simply ask in item comments.

Before submitting a new ticket

Make sure that You have read item documentation carefully, it contains many inforamtions, guidelines how to's and much more. Please also use demo xml that is bundled with theme to create demo page and see how certain pages were setup to avoid simple questions. Please read also FAQ's section to see if question You're about to ask is already answered. Please search through public tickets to see if someone has similar question and if it answered. If Your question cannot be found anywhere on this forum feel free to submit new ticket.

PLEASE OPEN A PUBLIC TICKET if You don't have any confidential data ( like login or password ) - it wil help other users ( or even YOU ) to find a solution.

Scope of support

We don't provide support with wordpress installation, customization and administration, for those questions we strongly recommend http://codex.wordpress.org/. We don't provide support for any third party plugins that are used with our themes. We don't provide customizations for our themes. Please don't open tickets for customization, modification or integration of new theme features to siut Your needs.

Please feel free to open new ticket if bug was found or certain theme feature isn't working correctly.

  Featured Articles

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a Broken theme and/or stylesheets missing error message being displayed when trying to upload ...

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How to setup a PORTFOLIO?

1. Create as many portfolio items ( Portfolio -> Add Portfolio Item ) as needed. Each portfolio item is one thumb on portfolio main page.2. For each portfolio item ...

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Cannot IMPORT DEMO XML what to do?

If demo data cannot be imported e.g id doesn't respond or it stops at certain point and nothing happens it is most likely server side issue. Please contact Your hosting ...

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I cant find widgets page in wordpress menu after uploading theme?

Theme settings -> general -> sidebars -> create at lease one sidebar e.g blog right sidebar and save theme settings. Refresh page and widgets page will appear in ...

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Want to request a theme customization, what to do?

We don't provide customizations for our themes but please contact following services: EltoCodable

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How to add "FILTER WORKS" filter below theme menu (or any other widget) ?

1. Create sidebar via theme settings admin -> general -> sidebars e.g called ''my sidebar and save theme settings!2. Go to wordpress widgets page and drag and drop ...

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How to upgrade / update theme to new version without loosing all previously created data?

To upgrade theme please follow one of these ways:Login to Your themeforest account, go to downloads tab and redownload latest theme package.1. Update via wordpress admin ...

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My Blog doesn't show up even though I have posts with FEATURED IMAGES created. What to do?

Please go to Reading -> Settings and make sure that first option "Front Page Displays" is set correctly. If it is set to "A static page" make sure that "Posts Page" is ...

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How to setup GALLERY ?

1. Create as many gallery items ( Gallery -> Add Gallery Item ) as needed. Each gallery item is one thumb on gallery page.2. For each gallery item set FEATURED IMAGE which ...

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Is there any limit for Quick Gallery. Each time I try to upload more than (60/70/80...) images I'm getting an error similar to this - (Warning: Invalid argument supplied for foreach() in /wp-content/themes/division/admin/bk_gallery_manager.class.php on line 292). What to do?

Most likely this is server side issue which can be fixed by contacting Your hositng provider.Please contact Your hosing provider and ask them what limit they have ...

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How to add subtitles to menu e.g PORTFOLIO -> Our work, BLOG -> News etc...

1. Please go to WP admin -> appearance -> menus and edit Your current primary menu. 2. Edit top level menu item that You want subtitle to be added or changed.3. ...

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How to IMPORT DEMO CONTENT?

To import demo content please follow these steps:1. Navigate to WP Admin -> Tools -> Import and click Wordpress ( follow instructions on screen - most likely wordpress ...

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Where can I find my PURCHASE CODE?

http://support.envato.com/index.php?/Knowledgebase/Article/View/506/54/where-can-i-find-my-purchase-code

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  Public Ticket Activity

CLOSEDimages under left navigation items Last comment 3 days ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDTitle Tag for header logo? Last comment 5 days ago from Chris Ho in Division - Fullscreen Portfolio Photography Theme   3 CLOSEDLight box arrow Last comment 5 days ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDSocial Icon On Footer Last comment 1 week ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDDouble image view using Quick Gallery Last comment 1 week ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDHammy compatible? Last comment 3 weeks ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDCODE should be hidden Last comment 3 weeks ago from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDWoo Commerce Last comment 12:23pm on April 26, 2015 from BillyKid in Gridz - Creative Agency Retina Ready WP Theme   2 CLOSEDtheme update through envato toolkit Last comment 12:23pm on April 26, 2015 from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDDivision Last comment 12:23pm on April 24, 2015 from BillyKid in FAQ's   2 CLOSEDErrormessage in Dashboard Last comment 12:23pm on April 23, 2015 from Stephan in Division - Fullscreen Portfolio Photography Theme   5 CLOSEDImages error on Samsung mobile Last comment 12:23pm on April 23, 2015 from BillyKid in Division - Fullscreen Portfolio Photography Theme   6 CLOSEDSoundcloud in Gallery Metro Last comment 12:23pm on April 10, 2015 from BillyKid in Division - Fullscreen Portfolio Photography Theme   2 CLOSEDChange "All" in filter Last comment 12:23pm on April 7, 2015 from Gonzalo Vázquez Hellín in Division - Fullscreen Portfolio Photography Theme   1 CLOSEDWooCommerce Last comment 12:23pm on April 2, 2015 from BillyKid in Division - Fullscreen Portfolio Photography Theme   4
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