Okay

Support Policy.

Only verified customers can use this forum.

please go to FAQ's page if You don't know where to find Your purchase code.

Pre sales questions

This forum is only for verified customers that purchased theme. If You have pre sales or any other questions please use contact form on my themeforest profile page http://themeforest.net/user/BillyKid or simply ask in item comments.

Before submitting a new ticket

Make sure that You have read item documentation carefully, it contains many inforamtions, guidelines how to's and much more. Please also use demo xml that is bundled with theme to create demo page and see how certain pages were setup to avoid simple questions. Please read also FAQ's section to see if question You're about to ask is already answered. Please search through public tickets to see if someone has similar question and if it answered. If Your question cannot be found anywhere on this forum feel free to submit new ticket.

PLEASE OPEN A PUBLIC TICKET if You don't have any confidential data ( like login or password ) - it wil help other users ( or even YOU ) to find a solution.

Scope of support

We don't provide support with wordpress installation, customization and administration, for those questions we strongly recommend http://codex.wordpress.org/. We don't provide support for any third party plugins that are used with our themes. We don't provide customizations for our themes. Please don't open tickets for customization, modification or integration of new theme features to siut Your needs.

Please feel free to open new ticket if bug was found or certain theme feature isn't working correctly.

  Featured Articles

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a Broken theme and/or stylesheets missing error message being displayed when trying ...

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How to setup a PORTFOLIO?

1. Create as many portfolio items ( Portfolio -> Add Portfolio Item ) as needed. Each portfolio item is one thumb on portfolio main page.2. For each ...

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Cannot IMPORT DEMO XML what to do?

If demo data cannot be imported e.g id doesn't respond or it stops at certain point and nothing happens it is most likely server side issue. Please contact Your ...

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I cant find widgets page in wordpress menu after uploading theme?

Theme settings -> general -> sidebars -> create at lease one sidebar e.g blog right sidebar and save theme settings. Refresh page and widgets page will ...

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Want to request a theme customization, what to do?

We don't provide customizations for our themes but please contact following services: EltoCodable

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How to add "FILTER WORKS" filter below theme menu (or any other widget) ?

1. Create sidebar via theme settings admin -> general -> sidebars e.g called ''my sidebar and save theme settings!2. Go to wordpress widgets page and drag and ...

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How to upgrade / update theme to new version without loosing all previously created data?

To upgrade theme please follow one of these ways:Login to Your themeforest account, go to downloads tab and redownload latest theme package.1. Update via wordpress ...

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My Blog doesn't show up even though I have posts with FEATURED IMAGES created. What to do?

Please go to Reading -> Settings and make sure that first option "Front Page Displays" is set correctly. If it is set to "A static page" make sure that "Posts ...

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How to setup GALLERY ?

1. Create as many gallery items ( Gallery -> Add Gallery Item ) as needed. Each gallery item is one thumb on gallery page.2. For each gallery item set FEATURED ...

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Is there any limit for Quick Gallery. Each time I try to upload more than (60/70/80...) images I'm getting an error similar to this - (Warning: Invalid argument supplied for foreach() in /wp-content/themes/division/admin/bk_gallery_manager.class.php on line 292). What to do?

Most likely this is server side issue which can be fixed by contacting Your hositng provider.Please contact Your hosing provider and ask them ...

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How to add subtitles to menu e.g PORTFOLIO -> Our work, BLOG -> News etc...

1. Please go to WP admin -> appearance -> menus and edit Your current primary menu. 2. Edit top level menu item that You want subtitle to be added or ...

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How to IMPORT DEMO CONTENT?

To import demo content please follow these steps:1. Navigate to WP Admin -> Tools -> Import and click Wordpress ( follow instructions on screen - most likely ...

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Where can I find my PURCHASE CODE?

http://support.envato.com/index.php?/Knowledgebase/Article/View/506/54/where-can-i-find-my-purchase-code

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Blurred/low quality featured images ( Upgrading to wordpress 4.4 +)

If You experience low quality/blurred images after upgrading to wordpress 4.4+ please do the following to fix this issue:Upgrade Division theme to lateste version ( ...

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  Public Ticket Activity

Donald Voelker Portolio   Updated 5 days ago   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,could You be more precise? Screenshot or link to page with this column content would be great. Using page builder should do the trick.BR Vince Licence Activation failing due to slider   Updated January 19, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,there is no master slider plugin bundled with theme. There is only Revolution Slider. Are You talking about it? Revolution Slider is bundled with theme and will not show as a purchase in Your ... Donald Voelker Register / Login   Updated January 15, 2016   4   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,what about finding the right plugin?https://wordpress.org/plugins/tags/user-registrationBR Josef Plaček border under current menu   Updated January 11, 2016   3   Division - Fullscreen Portfolio Photography Theme Most recent comment from Josef Plaček:Thanks its perfect! Krzysztof Alt in images   Updated January 11, 2016   5   Division - Fullscreen Portfolio Photography Theme Most recent comment from Krzysztof:ok, of course i understand. Thank you. Marco Coda Mer open post in lighbox   Updated January 11, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,There is no such option right now. Please consider theme customization:https://billykid.ticksy.com/article/2084/BR Juan Hernaz News section   Updated January 4, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,I replied to Your private ticket.BR Richard Tas Email verification   Updated January 4, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Please use this contact form plugin instead of default one:https://pl.wordpress.org/plugins/contact-form-7/BR Luis multilingual plugin   Updated December 17, 2015   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,there used to be qTranslate plugin working with division:http://www.qianqin.de/qtranslate/but recently the author of this pluginn dropped support and developement of this plugin and new version of ... Andriantsoa Revolution slider issue   Updated December 8, 2015   4   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Please read this:https://billykid.ticksy.com/article/1235/basically please try to use only theme and just revolution slider and see if it works. If it is then pleae activate plugins one by one to ... Stephan Vereno Fullscreen Slideshow Text position   Updated December 7, 2015   4   Division - Fullscreen Portfolio Photography Theme Most recent comment from Stephan Vereno:Hi,i tried that but that leads me to my other problem with the messed up Page Builder.But thanks for your advice here.I`ll try that as soon as the other problem is solved.Thank you! Marko Popović Removing the x from menu   Updated December 7, 2015   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,theme settings -> header -> collapsible header option.BR Corey Bauters Poll   Updated November 26, 2015   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,this feature is listed on wordpress.org webiste which is used to host free wordpress websites and themes and is not a part of regular standalone wordpress core package. I guess thath You can add ... Osman Pop-Up Gallery AUTOMATIC Video Thumbnails   Updated November 12, 2015   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Please try to disable infinite scroll for this page:http://sirgood.com/videos/and see if the thumbs are generated. I can see some errors in console related to the infinite scroll and vimeo ... Osman Google Chrome - Social Buttons Problem   Updated November 12, 2015   5   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:thanks for feedback.BR
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