Support Policy.

Only verified customers can use this forum.

please go to FAQ's page if You don't know where to find Your purchase code.

Pre sales questions

This forum is only for verified customers that purchased theme. If You have pre sales or any other questions please use contact form on my themeforest profile page http://themeforest.net/user/BillyKid or simply ask in item comments.

Before submitting a new ticket

Make sure that You have read item documentation carefully, it contains many inforamtions, guidelines how to's and much more. Please also use demo xml that is bundled with theme to create demo page and see how certain pages were setup to avoid simple questions. Please read also FAQ's section to see if question You're about to ask is already answered. Please search through public tickets to see if someone has similar question and if it answered. If Your question cannot be found anywhere on this forum feel free to submit new ticket.

PLEASE OPEN A PUBLIC TICKET if You don't have any confidential data ( like login or password ) - it wil help other users ( or even YOU ) to find a solution.

Scope of support

We don't provide support with wordpress installation, customization and administration, for those questions we strongly recommend http://codex.wordpress.org/. We don't provide support for any third party plugins that are used with our themes. We don't provide customizations for our themes. Please don't open tickets for customization, modification or integration of new theme features to siut Your needs.

Please feel free to open new ticket if bug was found or certain theme feature isn't working correctly.

Public Tickets

Mustafa shopping page   Division - Fullscreen Portfolio Photography Theme   Updated 1 hour ago   1 Most recent comment from Mustafa:Hi BillyKid, The product listing on the shop page looks like only 10 results on my website.  Next products are listing on the second page when press to page numbering. Could all of the products appe ... dimitris Greek characters   Division - Fullscreen Portfolio Photography Theme   Updated 11 hours ago   1 Most recent comment from dimitris:Hello. I have a problem displaying Greek characters when I am using the page builder as you can see here. I don't have the same problem when I use the default wordpress post editor like here. Any idea ... Massimo SOME PROBLEMS   Division - Fullscreen Portfolio Photography Theme   Updated 4 days ago   1 Most recent comment from Massimo:Hi,  1. I have a problem with evanto toolkit if it is activated my back end go very slowly!!! why? 2. With firefox I have a problem with gallery in portfolio post ... after watch the first image in ... Sergey Quick gallery show not all images   Division - Fullscreen Portfolio Photography Theme   Updated 1 week ago   2 Most recent comment from BillyKid:Hi, https://billykid.ticksy.com/article/1210/ BR Donald Voelker WooComerce Layout   Division - Fullscreen Portfolio Photography Theme   Updated 2 weeks ago   4 Most recent comment from BillyKid:Please try this: #bk-product-flexslider-navigation.flexslider ul.slides { width: 100% !important; } there was an additional space. BR