Support Policy.

Only verified customers can use this forum.

please go to FAQ's page if You don't know where to find Your purchase code.

Pre sales questions

This forum is only for verified customers that purchased theme. If You have pre sales or any other questions please use contact form on my themeforest profile page http://themeforest.net/user/BillyKid or simply ask in item comments.

Before submitting a new ticket

Make sure that You have read item documentation carefully, it contains many inforamtions, guidelines how to's and much more. Please also use demo xml that is bundled with theme to create demo page and see how certain pages were setup to avoid simple questions. Please read also FAQ's section to see if question You're about to ask is already answered. Please search through public tickets to see if someone has similar question and if it answered. If Your question cannot be found anywhere on this forum feel free to submit new ticket.

PLEASE OPEN A PUBLIC TICKET if You don't have any confidential data ( like login or password ) - it wil help other users ( or even YOU ) to find a solution.

Scope of support

We don't provide support with wordpress installation, customization and administration, for those questions we strongly recommend http://codex.wordpress.org/. We don't provide support for any third party plugins that are used with our themes. We don't provide customizations for our themes. Please don't open tickets for customization, modification or integration of new theme features to siut Your needs.

Please feel free to open new ticket if bug was found or certain theme feature isn't working correctly.

Public Tickets

Marco Coda Mer open post in lighbox   Division - Fullscreen Portfolio Photography Theme   Updated 5 days ago   4 Most recent comment from BillyKid:Hi, We don't provide such services. Please ask here: https://billykid.ticksy.com/article/2084/ BR Ingo Hoffmann Blog page view   Division - Fullscreen Portfolio Photography Theme   Updated 2 weeks ago   2 Most recent comment from BillyKid:Hi, please follow this: https://billykid.ticksy.com/article/1178/ to remove featured image.  To remove comments please edit each post and serach for option "enbale comments" and uncheck it or try thi ... Maxine Portfolios   Division - Fullscreen Portfolio Photography Theme   Updated 2 weeks ago   2 Most recent comment from BillyKid:Hi, Sorry for late response - I was out of office. I'm still not able to reach Your admin area with the link You provided. Please provide proerp link in original ticket #913152 and I'll fix it right ... Michael text in right sidebar?   Division - Fullscreen Portfolio Photography Theme   Updated September 26, 2016 at 3:57am   2 Most recent comment from BillyKid:Hi, Could You be more precise? Please provide a screenshot or link to the exact page thath you;re working on so i can guide You. BR Amadeus Lightbox shadow   Division - Fullscreen Portfolio Photography Theme   Updated April 27, 2016 at 6:15am   2 Most recent comment from BillyKid:Hi, Theme settings -> general -> advanced -> CUSTOM STYLE .jackbox-container { -webkit-box-shadow: none; box-shadow: none; } BR