Okay

Support Policy.

Only verified customers can use this forum.

please go to FAQ's page if You don't know where to find Your purchase code.

Pre sales questions

This forum is only for verified customers that purchased theme. If You have pre sales or any other questions please use contact form on my themeforest profile page http://themeforest.net/user/BillyKid or simply ask in item comments.

Before submitting a new ticket

Make sure that You have read item documentation carefully, it contains many inforamtions, guidelines how to's and much more. Please also use demo xml that is bundled with theme to create demo page and see how certain pages were setup to avoid simple questions. Please read also FAQ's section to see if question You're about to ask is already answered. Please search through public tickets to see if someone has similar question and if it answered. If Your question cannot be found anywhere on this forum feel free to submit new ticket.

PLEASE OPEN A PUBLIC TICKET if You don't have any confidential data ( like login or password ) - it wil help other users ( or even YOU ) to find a solution.

Scope of support

We don't provide support with wordpress installation, customization and administration, for those questions we strongly recommend http://codex.wordpress.org/. We don't provide support for any third party plugins that are used with our themes. We don't provide customizations for our themes. Please don't open tickets for customization, modification or integration of new theme features to siut Your needs.

Please feel free to open new ticket if bug was found or certain theme feature isn't working correctly.

  Featured Articles

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a Broken theme and/or stylesheets missing error message being displayed when trying ...

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How to setup a PORTFOLIO?

1. Create as many portfolio items ( Portfolio -> Add Portfolio Item ) as needed. Each portfolio item is one thumb on portfolio main page.2. For each ...

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Cannot IMPORT DEMO XML what to do?

If demo data cannot be imported e.g id doesn't respond or it stops at certain point and nothing happens it is most likely server side issue. Please contact Your ...

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I cant find widgets page in wordpress menu after uploading theme?

Theme settings -> general -> sidebars -> create at lease one sidebar e.g blog right sidebar and save theme settings. Refresh page and widgets page will ...

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Want to request a theme customization, what to do?

We don't provide customizations for our themes but please contact following services: EltoCodable

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How to add "FILTER WORKS" filter below theme menu (or any other widget) ?

1. Create sidebar via theme settings admin -> general -> sidebars e.g called ''my sidebar and save theme settings!2. Go to wordpress widgets page and drag and ...

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How to upgrade / update theme to new version without loosing all previously created data?

To upgrade theme please follow one of these ways:Login to Your themeforest account, go to downloads tab and redownload latest theme package.1. Update via wordpress ...

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My Blog doesn't show up even though I have posts with FEATURED IMAGES created. What to do?

Please go to Reading -> Settings and make sure that first option "Front Page Displays" is set correctly. If it is set to "A static page" make sure that "Posts ...

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How to setup GALLERY ?

1. Create as many gallery items ( Gallery -> Add Gallery Item ) as needed. Each gallery item is one thumb on gallery page.2. For each gallery item set FEATURED ...

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Is there any limit for Quick Gallery. Each time I try to upload more than (60/70/80...) images I'm getting an error similar to this - (Warning: Invalid argument supplied for foreach() in /wp-content/themes/division/admin/bk_gallery_manager.class.php on line 292). What to do?

Most likely this is server side issue which can be fixed by contacting Your hositng provider.Please contact Your hosing provider and ask them ...

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How to add subtitles to menu e.g PORTFOLIO -> Our work, BLOG -> News etc...

1. Please go to WP admin -> appearance -> menus and edit Your current primary menu. 2. Edit top level menu item that You want subtitle to be added or ...

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How to IMPORT DEMO CONTENT?

To import demo content please follow these steps:1. Navigate to WP Admin -> Tools -> Import and click Wordpress ( follow instructions on screen - most likely ...

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Where can I find my PURCHASE CODE?

http://support.envato.com/index.php?/Knowledgebase/Article/View/506/54/where-can-i-find-my-purchase-code

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How to use "Share" facebook button instead of "Like" in image lightbox?

In order to use "Share" facebook button in lightbox popup instead of "Like" please edit file:division\jackbox\modules\jackbox_social.phpand go to line number ...

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Blurred/low quality featured images ( Upgrading to wordpress 4.4 +)

If You experience low quality/blurred images after upgrading to wordpress 4.4+ please do the following to fix this issue:Upgrade Division theme to lateste version ( ...

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How to import Fashion Lookbook, Revolution Fullscreen, Rev Photography or Rev Photo Carousel pages?

In order to create one of those ...

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  Public Ticket Activity

Josch Z Print CSS   Updated 4 days ago   18   Division - Fullscreen Portfolio Photography Theme Most recent comment from Josch Z:I would love to hear from you. Thank you very much. Amadeus Lightbox shadow   Updated April 27, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Theme settings -> general -> advanced -> CUSTOM STYLE .jackbox-container { -webkit-box-shadow: none; box-shadow: none; }BR Donald Voelker Smaller thumbs   Updated April 26, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Only option to control size of thumbs is to change it's base size to small ( which You've done ). Changing this only for quick gallery would require theme ... Donald Voelker Alternate tag   Updated April 26, 2016   4   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Ok, let me know if You need anything else.BR Donald Voelker Organize media files in foldes   Updated April 4, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Please try one of those plugins:https://pl.wordpress.org/plugins/media-library-plus/https://wordpress.org/plugins/media-library-plus/please be advised that we cannot provide support for third ... Amadeus Filter in Header   Updated March 29, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Sorry there is no easy way to do it. Please consider theme customization:https://billykid.ticksy.com/article/2084/Adding filter via widget is only possible in left fixed header layout.BR Sascha How do I activate the filter in menu   Updated March 23, 2016   2 FAQ's Most recent comment from BillyKid:Hi,Please provide proper link to example page by following this url:http://billykids-lab.net/division/or removing themeforest black top bar on the preview, Please read ... Donald Voelker caching / minify plugin   Updated March 23, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,please try this: http://v2-powerpoint.de/wp-content/themes/division/js/functions.js http://v2-powerpoint.de/wp-content/themes/division/jackbox/js/jackbox-packed.min.jsBR Donald Voelker Portolio Page   Updated March 15, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Could You be more precise? Screenshot and link to page would help. Your support period has expired. In order to get support for new tickets please extend support for this item via Your ... MHOD YouTube Embed + View counts   Updated March 15, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi, 1. there is no way to add Youtube videos as embed at this point. Please consider theme customization if You need such feature. 2. View and love counter are stored in post meta tables under ... Fivos Photo Carousel   Updated March 8, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Sorry for that. Please follow this:https://billykid.ticksy.com/article/6492/BR Hagy how to saved online notepad   Updated March 7, 2016   2 FAQ's Most recent comment from BillyKid:Hi,Could You be more precise? The url You gave us is not our theme. please provide a proper link and describe what is Your problem.BR Nicolas Page content not visible in WP back end   Updated February 23, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,Just checked Latest division 2.9.1 with latest wordpress 4.4.2 and content editing works good. Please try to update again but flush browser cache afterwards and deactivate all plugins to make sure ... Victor Segui Navigation menu   Updated February 18, 2016   6   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,theme settings -> general -> advanced -> custom style:.bk-stacked-menu > li > a, .bk-fixed-header-left .sf-menu > li > a, .bk-stacked-menu > li:first-child > a:before, .bk-fixed-header-left ... Donald Voelker Portolio   Updated February 8, 2016   2   Division - Fullscreen Portfolio Photography Theme Most recent comment from BillyKid:Hi,could You be more precise? Screenshot or link to page with this column content would be great. Using page builder should do the trick.BR
https://billykid.ticksy.com/